Our role is crucial in ensuring the smooth operation and maintenance of properties. Here are the key aspects of our service:
We closely monitor and report on the performance of FM Service Providers (SP) according to their contractual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Our team assesses various areas, including Hard Services, Soft Services, Landscaping, Security, Waste Management, Pest Control, CAFM, and Helpdesk
We assist in developing Request for Proposals (RFPs), conduct gap analyses, and manage the procurement process. Our goal is to optimize service quality while controlling costs.
We ensure that contingency plans are in place to handle emergencies effectively.
Our team oversees budgeting, cost control, and financial aspects related to property management.
We help design efficient facilities management processes aligned with industry standards.
We offer technical expertise, recommendations, and improvement strategies to enhance FM SP performance.
We provide detailed monthly reports to our clients, covering all aspects of FM delivery. These reports include commercial assessments and recommendations based on contracts, KPIs, and SLAs.
Throughout our engagement, we focus on transferring knowledge and upskilling any in-house client FM teams
Our commitment is to optimize property performance, enhance tenant satisfaction, and ensure seamless operations for property owners.